ThemeVix Refund Policy

Effective date: March 7, 2026
 Last updated: March 7, 2026
 Website: https://themevix.com
 Contact: contact.themevix@gmail.com

1. Overview

Thank you for purchasing from ThemeVix. We develop WordPress plugins, themes, and related digital products.

Because our products are digital software delivered electronically, this Refund Policy explains when refunds may be granted for purchases made through themevix.com or other authorized ThemeVix sales channels.

This policy does not apply to:

  • Free products downloaded from favicons?domain=wordpressWordPress.org or other free distribution channels
  • Purchases made through third-party marketplaces (those platforms’ refund rules apply)
  • Third-party services you connect to our plugins (AI providers, messaging platforms, CRM tools, payment gateways, hosting, etc.)

Related pages: Terms of Service · Privacy Policy

2. Digital products

ThemeVix products are licensed software, not physical goods. After purchase, you typically receive:

  • Download access to plugin or theme files
  • License key or account access (where applicable)
  • Documentation and support according to the product page

There is no shipping, no return of physical items, and no restocking in the traditional sense.

3. Refund eligibility (paid products)

We want you to be satisfied with your purchase. Refund requests are reviewed on a case-by-case basis according to this policy.

3.1 14-day refund window

For paid ThemeVix products purchased directly from us, you may request a refund within 14 days of the original purchase date if:

  • The product does not work as described on a supported WordPress/PHP environment after reasonable troubleshooting, and
  • You contacted our support team at contact.themevix@gmail.com and allowed us a reasonable opportunity to help resolve the issue, and
  • The issue is not caused by hosting limitations, incompatible third-party plugins, outdated PHP/WordPress, theme conflicts, modified code, or misconfiguration

3.2 Situations where refunds are generally not provided

Refunds are usually not available if:

  • More than 14 days have passed since purchase (unless required by applicable consumer law)
  • You simply changed your mind after downloading or activating the product
  • The product works as documented but does not meet undocumented expectations
  • The issue is caused by your hosting, server configuration, caching, security plugins, or custom code
  • You purchased the wrong product or duplicate license without contacting support first
  • You violated our Terms of Service
  • You requested a refund for renewals after the renewal period has already started and the license remained active (see Section 5)
  • You bought through a marketplace or reseller (contact that seller instead)

3.3 Partial refunds

Partial refunds may be offered at our discretion in exceptional cases, such as:

  • A major documented defect that was only partially resolved
  • Duplicate accidental charges verified by our records

4. Free WordPress.org plugins

Plugins distributed for free on WordPress.org (for example ThemeVix AI Chat or ThemeVix Direct Chat Button) are provided under the GPL at no charge.

No payment means no refund applies. Support for free plugins may be provided through WordPress.org forums and/or email on a best-effort basis.

Optional third-party services used with free plugins (AI APIs, WhatsApp, CRM, etc.) are billed directly by those providers, not by ThemeVix. ThemeVix does not refund third-party service fees.

5. Subscriptions and license renewals

If a product includes a subscription, annual license, or renewal:

  • You are responsible for managing renewal settings in your account or payment method
  • Refunds for renewals are generally not available once the new billing period has begun and the license remained active
  • If you did not intend to renew, contact us promptly at contact.themevix@gmail.com. We may cancel future renewals or consider a refund if the renewal occurred very recently and the license was not materially used

Cancel before the renewal date to avoid future charges.

6. How to request a refund

To request a refund, email:

contact.themevix@gmail.com

Include:

  1. Your order number or purchase email
  2. Product name
  3. Purchase date
  4. Website URL where the product was installed (if applicable)
  5. A clear description of the issue
  6. Steps you already tried (including support ticket reference, if any)
  7. Your WordPress, PHP, and WooCommerce versions (if relevant)

We aim to respond within 3–5 business days. Complex cases may take longer.

7. Approved refunds — processing time

If your refund is approved:

  • We will email you confirmation
  • Refunds are issued to the original payment method used at checkout
  • Processing time depends on your bank or card issuer, typically 5–10 business days after approval

We do not control how long banks or payment processors take to post the credit.

Late or missing refunds

If you have not received an approved refund:

  1. Check your bank or card statement again
  2. Contact your card issuer or bank
  3. If the issue continues, email us at contact.themevix@gmail.com with your order details

8. Chargebacks and payment disputes

Please contact us before opening a chargeback or payment dispute. We will work in good faith to resolve legitimate issues.

Opening a dispute without contacting support may result in:

  • Suspension of license access
  • Suspension of support
  • Account review for abuse prevention

9. Exchanges and replacements

We do not offer physical exchanges. For digital products:

  • If you purchased the wrong paid product, contact us quickly. We may offer a one-time exchange for another ThemeVix product of equal or lesser value, at our discretion, if no substantial use occurred
  • If a product file is corrupt or incomplete, we will provide a replacement download or updated file — not a duplicate purchase

10. Support before refund

We encourage you to contact support first. Many issues are resolved with:

  • Compatibility guidance
  • Configuration help
  • Documentation links
  • Bug fixes or updates

Support email: contact.themevix@gmail.com

11. Consumer rights

Nothing in this Refund Policy limits rights you may have under mandatory consumer protection laws in your country or region. Where local law gives you a longer or non-waivable refund right, that law applies.

12. Changes to this policy

We may update this Refund Policy from time to time. Changes take effect when posted on this page with an updated “Last updated” date.

Purchases are governed by the policy in effect at the time of purchase, unless applicable law requires otherwise.

13. Contact us

For refund questions or requests:

ThemeVix
 Email: contact.themevix@gmail.com
 Website: https://themevix.com

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